AVAYA-LOQUENDO PARTNERSHIP IN SPEECH SELF-SERVICE
This partnership provides Avaya customers with new and enhanced speech self-service options for a broad range of advanced contact center solutions.

Loquendo is a partner in the Avaya DevConnect program, and Loquendo MRCP Server (formerly known as Loquendo Speech Suite) is certified to work with Avaya Voice Portal, the company’s flagship speech self service solution for contact centers, as well as with Avaya Interactive Response.

Loquendo MRCP Server is a server-based solution for large-scale deployments of speech technologies – namely, Loquendo Automatic Speech Recognition, Loquendo Text-To-Speech and Loquendo Speaker Verification – in telephony environments, including contact centers. Loquendo speech technologies are available as a speech automation option for Avaya Voice Portal in 27 languages worldwide, and steadily growing.

In addition to Avaya Voice Portal, Loquendo speech technologies will also now be available for other Avaya contact center solutions, such as Intelligent Customer Routing, which unifies delivery of exceptional customer care across self and assisted service, and Proactive Outreach, the company's outbound self service solution for improving customer response while lowering service cost.

The Avaya Loquendo solution has been successfully adopted by many customers worldwide to develop customer help desks, self-service banking applications, railway timetable enquiry services and football match information and ticketing.

More information

Loquendo MRCP Server is certified as interoperable with the Cisco CVP (Cisco Unified Customer Voice Portal) and CRS(Customer Response Solutions) platforms.

Cisco CVP enables customers to efficiently and enjoyably retrieve the information they need from the contact center.

Unified CVP can support video interactions, including self-service, queuing, and agent across mobile devices and kiosks.The Cisco CRS product family provides contact-processing functions for Cisco IP Telephony solution.

More information

Loquendo and Eicon Networks partnership brings their mutual customers the benefit of highly efficient automated voice applications by the integration of Loquendo cutting edge Speech Recognition and Text to Speech technologies within the Eicon Networks robust, flexible and highly reliable telephony and media processing communication adapters.

Eicon offers a full range of powerful intelligent boards and software with rich media processing features, which are dedicated to voice, speech and conferencing applications.

Eicon Diva Server V-Series boards fully integrate with Loquendo TTS - text to speech and Loquendo ASR - automatic speech recognition. Eicon and Loquendo offer their clients the software and some programming samples to easily integrate Loquendo Speech Technology within Diva Server SDK 3.4.

More information

Genesys has certified Loquendo's multilingual speech engines as interoperable with the Genesys Voice Platform. The testing included both IP and TDM based integrations of the Genesys Voice Platform GVP and Loquendo MRCP Server, including Loquendo TTS and Loquendo ASR.

Loquendo MRCP Server is also interoperable with Genesys VGP (former VoiceGenie platform) .

More information

Interact Incorporated is an innovative software company dedicated to developing high performance communication solutions for enterprises and operators worldwide.

Since our inception in 1981, it has been our goal to create customizable, open, and portable components and solutions that exceedingly surpass industry standards, enabling our clients to maximize efficiency and marketable flexibility throughout everyday operations. With decades of experience and continued evolution, Interact is equipped to provide cutting-edge products and solutions to customers across the globe.

Whether it’s full blown solutions comprised of both hardware and software, to singular software plug-ins or wholly hosted service bureau applications, our portfolio includes a wide range of product sets which can be customized for any customers’ needs. From SPOT, our high performance VoiceXML/CCXML interpreter set, to Invigorate, our real-time rating and management solution, to our flagship VIP platform, we have a solution for any need. Fueled by our customers’ success, Interact strives to offer each customer the products and solutions necessary to succeed and keep pace in today’s ever changing competitive market. Due to our flexible nature, Interact’s resources have been utilized by companies in over 30 countries, across 5 continents with over 80 million subscribers worldwide.

Privately held Interact Incorporated is headquartered in Lincoln, Nebraska, with a Research and Development facility in Austin, Texas, as well as a regional sales office in Phoenix, Arizona.

More information

Interactive Intelligence Inc. is the global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation and an experienced leader delivering a comprehensive solution-set comprised of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.

Interactive Intelligence Customer Interaction Center ® platform is robust, scalable, standards-based VoIP solution for enterprises, which empowers Interactive Intelligence Customer Interaction Center ® platform is robust, scalable, standards-based VoIP solution for enterprises, which empowers business users, agents and managers to elevate productivity, performance and the quality of customer service; Loquendo TTS is certified and available since version 2.X of Interactive Intelligence Customer Interaction Center ® platform and the latest version 3.X also supports Loquendo Speech Recognition and Loquendo TTS thorugh MRCPV2.

Furthermore many Interactive Intelligence customers already take benefit from the high-quality, high-performance Loquendo TTS (text-to-speech) and Loquendo ASR (Automatic Speech Recognition) engines worldwide.

More information

MicroAutomation and Loquendo have created a strategic partnership designed to help contact centers integrate high-quality, multilingual speech technologies provided by Loquendo. As a value-added Loquendo reseller and a certified partner in the United States, MicroAutomation is now providing local support and professional services for Loquendo speech products and solutions.

MicroAutomation customers can now effortlessly launch their powered by Loquendo contact centers or enhance their existing applications with all the benefits of Loquendo TTS and Loquendo ASR technologies.

Together, the two companies are able to provide even better U.S. based support, along with professional services for Loquendo and MicroAutomation’s growing U.S. customer base. By combining their respective areas of expertise, this partnership provides both a comprehensive and cost-effective solution for all organizations, regardless of size.

MicroAutomation provides professional services customer support in the U.S. for all Loquendo products. They are a full-service integrator of automated call center solutions. Since 1991, they have specialized in implementing Self-Service and Call Control applications in addition to comprehensive Analytics & Reporting solutions to enhance the customer experience. MicroAutomation helps companies to maximize the efficiency of their existing call center infrastructures and empowers their customer service strategies.

More information

Quick and easy access to Loquendo industry-leading speech resources, including automatic speech recognition (ASR) components, supported by the Media Resource Control Protocol (MRCP) standard, is guaranteed over the NMS Communications' Universal Speech Access ™ platform, a powerful common application programming interface for Voice Application developers.

More information

Solid and high quality speech technologies (Text to Speech - TTS, Automatic Speech Recognition - ASR, Speaker Verification, etc) enable full and reliable access to CRM platforms.

Speech technologies are fully compliant with an On Demand strategy (Pay as you go, No upfront cost) and can manage seasonal traffic spikes or peak times with flexible management of voice ports and provide technologies that would be too complex and too expensive to implement exclusively (e.g. Speaker Verification).

A VoiceXML-based IVR fully integrated with the CRM workflow can dramatically reduce the time allocated to human operators. Information regarding tariffs, or new services or frequently asked questions can be conveniently organized by a proper automatic menu and presented to the customer without involving any human operator that can be allocated to manage other calls that require a higher degree of interaction.

Enterprises can create new business communication channels (e.g. easily produce outbound calls campaigns), increasing employee productivity and customer satisfaction through automated speech solutions enabling voice access to CRM, corporate databases and web applications within Oracle infrastructure through simple phone access. Email, calendar, tasks, appointments, personal content and team workspace sharing, etc can be easily accessed and controlled via mobile phone even while driving in an hands free and safe scenario.

More information