Voice Applications for Remote Banking and Trading

Automatic Telephone Services…

Today, banks and insurance companies, like their clients, take for granted the provision of alternative remote banking channels, as opposed to direct interaction over the counter, be they Web or telephone channels: whether accessing current accounts, buying or selling shares, estimates or transactions, they allow a remarkable saving in time and costs and are also available outside normal opening hours.

Given the sensitive nature of the information that is usually exchanged with banks and insurance companies, those clients who favour telephone interaction often prefer automated systems because they offer a level of confidentiality that cannot be guaranteed with a human operator.

The major banks are also deploying Speaker Verification systems to provide a further level of security, thanks to biometric voiceprint authentication performed during the conservation.

…and Much More

Speech technologies can also be used on the Web to carry out searches, for example, or to give voice to avatars - that offer support to visitors by guiding them to the product or service required, or assisting in carrying out payments or other operations online, so enhancing the user experience.

To encourage blind users to gain independence, banks can also install talking cash machines, which read out instructions and confirm operations carried out, as well as protecting privacy through the use of headphones.

Why Choose Voice Technologies?

Information services and transactions, available 24/7
A simple and effective interface
Inclusion of differently able people
Time and cost savings in updating messages and services: prompts are created in the time it takes to write or edit a text, without additional costs

Voice Synthesis, Voice Recognition and Speaker Verification technologies developed by Loquendo allow the development of software and applications for managing Voice Banking and Trading systems, able to meet the most demanding requirements.

Discover why leading companies have chosen Loquendo TTS, Loquendo ASR and Loquendo Speaker Verification for their Remote Banking and Trading applications.