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Virtual Operators and Voice Applications for Public Administration

The uses of voice technologies for the public sector are mixed and varied, including telephone services, virtual agents, and speech-enabled information kiosks.

Call Centers and Telephone Services

The most traditional use of voice synthesis and voice recognition is in the automation of call centers and voice portals, which allow access by telephone to content on the Web. The new frontiers of these technologies permit human-machine interactions that are more immediate, that avoid long, hard-to-remember menus and that allow interaction in natural language.

Thanks to speech synthesis and speech recognition, it is even possible to create auto attendants for rapid call routing, for both external and internal calls.

In the healthcare sector, the main application of voice technologies is in the automation of Single Booking Centres (SBC), but there are also numerous other applications that increase efficiency and reduce waste. Go to our Healthcare page to find out more.

Multimedia Kiosks

Voice synthesis and voice recognition also play a key role in enriching the user experience at information kiosks - a simple yet high-tech tool for delivering services with a high degree of automation.

Why Voice Technologies?

To encourage accessibility for all sectors of society, enabling even those with motor difficulties, or without an Internet connection, to gain access to information and services.
To ensure telephone services 24/7, even in the absence of human operators.
To reduce waiting times.
To make service management more efficient, so reducing costs.
To free operators to deal with more complex issues.
To facilitate interaction with multimedia information kiosks.

Discover how Loquendo’s Speech Synthesis and Speech Recognition technologies can improve Public Administration services.