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Voice Applications for the Health Sector

The gradual ageing of the population gives rise to a growing need to apply new solutions to ensure the delivery of services to a greater number of people, while at the same time containing the associated costs. 

In the healthcare sector, there are many areas of intervention in which solutions based on voice synthesis and voice recognition technologies can ensure significant savings and also improve service quality for the patient: automatic telephone appointment booking services; software for digitizing medical reports; systems that remind the home patient which medicines to take, and when; instruments for the remote monitoring of vital parameters; and electronic medical records - these are just a few examples.   

Automated Telephone Services for More Rapid, Simple and Efficient Bookings

The use of voice technologies to create virtual SBCs (Single Booking Centres) allows:

• the simplification of the appointment booking and cancellation process, including for those who do not have access to the Web and cannot move about easily 
• the provision of an automatic service 24 hours a day, freeing up human operators
• the reduction of call waiting times, so providing a more efficient service
• less waste of resources and a more effective service, thanks to a system of automatically generated calls reminding patients of the date and time of the booking and allowing them to cancel it.

Automated Medical Reports, For Giving More Time to Patients

With automated medical reports, rather than writing them up the doctor can more easily dictate and have them ready by the end of the appointment. The use of an automated system allows:

• increased efficiency 
• reduced transcription costs, compared to a human operator
• most importantly, more time for the treatment of the patient.

Similarly, electronic medical records leveraging voice technologies allow speedier data entry and simple and immediate data search.        

Portable Devices for Maximum Effectiveness

Voice synthesis and voice recognition can also be used in devices for the treatment of patients in their own homes; these help patients by reminding them which drug to take and at what time, monitoring vital signs, providing instructions and all information needed to supplement the doctor-patient relationship, ensuring:

• ease of use
• assistance 24/7
• reduced costs
• more effective treatment

Discover how Loquendo’s  Voice Synthesis  and  Voice Recognition technologies can make all the difference in voice applications for the healthcare sector.