Software for the Automation of Call Centers, Contact Centers and Help Desks

Customer Care Comes First

It is well known that Customer Care is, more and more, becoming a key competitive factor, even though many companies consider Call Centres as cost centres, and do not give their full attention to the user experience: Call Centres employing only human operators lead to excessive call queuing, agents are sometimes not even available, while traditional IVRs offer a frustrating interaction experience, often obliging callers to navigate through a series of long messages.

The Voice Synthesis and Voice Recognition technologies developed by Loquendo are found in software for the automation of Call Centres, Contact Centres and Help Desks, and guarantee excellent results.

Indeed, it has been demonstrated that properly designed voice systems improve performance in terms of client satisfaction and company image: thanks to rapid call resolution, regular users prefer to use automated self-service, which has the additional advantage of guaranteeing confidentiality for sensitive information since this is not handled by human operators.

Services for Telecommunications Operators

With speech technologies, voice portals can even be created for navigating information by telephone, automatic search for subscribers and companies, virtual switchboard operators, unified messaging and much more besides.

Why Speech Technologies?

They increase client satisfaction and improve the company image
They reduce call waiting time
They simplify interactions by allowing callers to speak in natural language, rather than selecting predefined options via the keypad
They introduce an additional level of security, preventing fraud, guaranteeing data protection and, furthermore, are able to authenticate the speaker’s voiceprint.
They allow savings on running costs: simple operations are managed by the automated system while specialized operators are reserved for more complex requests.
They allow prompts to be dynamically updated, at any time and at no additional cost, while always maintaining the same voice.

Loquendo’s advanced Voice Recognition - for creating a new generation of services with natural language interaction - and Loquendo Speaker Verification are combined with the high quality of Loquendo TTS - expressive Speech Synthesis . All are available in many languages, representing the right choice for developing software applications for Call Center, Contact Center and Help Desk automation, and able to ensure the best possible service for your clients.