Nuance Announces the Availability of its Mobile Advantage Portfolio
Sept. 13, 2011
New Solutions Drive Discoverability and Utilization of Enterprises’ Mobile Apps, Fostering a More Agile Customer Service Experience
BURLINGTON, MA, September 13, 2011 – Nuance Communications, Inc. (NASDAQ: NUAN) today unveiled its new Mobile Advantage portfolio that will deliver a series of products and services designed for enterprises to improve the discoverability, accessibility, connectivity and simplicity of their mobile apps. The first two Mobile Advantage solutions made available through the portfolio include Nuance Call Intercept, which increases discoverability and utilization of mobile apps, and Nuance Voice Control (NVC), which allows enterprises to voice-enable virtually any mobile application to improve ease of use.
Already proven in the telecommunications industry, Nuance’s patented Call Intercept solution serves as a reminder to the customer by simply launching an enterprise’s existing mobile app following their call to customer service. Call Intercept provides the caller with the option to continue using the self-service app or to connect directly to the contact center. Call Intercept is currently available for Android, with plans to make it available on additional mobile operating systems – bringing innovative, convenient customer service capabilities to the hands of consumers.
“Individuals are using their smartphones to take control of their self-service conversations and Nuance's Mobile Advantage Portfolio is designed to keep successful mobile apps in the customer care talk path,” said Dan Miller, senior analyst at Opus Research. “While consumers happily download mobile apps, they quickly forget what they have available to them. Solutions like Call Intercept will provide them a more convenient way to discover and use their mobile apps, by simply dialing a phone number.”
In addition to Call Intercept, Nuance Voice Control (NVC) is also available to enterprises to quickly and easily voice-enable virtually any application with Nuance’s trusted speech recognition and text-to-speech technology. The NVC platform powers innovative voice capabilities for some of the industry’s most popular mobile devices and in-car systems, as well as mobile apps across a number of vertical markets. In fact, Nuance Voice Control features the core Dragon speech recognition technology at the heart of some of the industry’s most popular apps, including Price Check by Amazon, Siri, Merriam-Webster, Dictionary.com, Ask for iPhone, and many others. Together, Call Intercept and Nuance Voice Control provide enterprises with an incredibly easy way to improve discoverability and enhance the overall user experience of their mobile apps.
“Smartphones have truly changed the way consumers stay connected while on the go,” said Steve Chambers, chief marketing officer and head of the enterprise division, Nuance Communications. “Nuance has seen tremendous success with our voice-driven consumer mobile applications, and with this set of mobile offerings tailored for the enterprise, we know they too will yield a significant advantage in the mobile channel. These solutions allow enterprises to reinforce and elevate their brands through unique and effective consumer experiences that truly understand how they want to interface with self-service and implement compelling conversational speech capabilities.”
“We are very excited to extend our relationships with enterprises to deliver enhanced mobile experiences,” said Robert Gary, vice president and general manager, Nuance Communications. “Nuance’s vision for innovative customer care includes products that enable enterprises to deliver a better experience in the mobile channel. We are in a unique position to deliver these types of mobile self-service solutions given our leadership positions in both the enterprise and the mobile markets. Enterprises will be able to cost-effectively automate interactions with their customers using smartphones – interactions that were previously thought to be the domain of contact centers and assisted service.”
In addition to Nuance Call Intercept and Nuance Voice Control, Nuance will roll out future solutions in the Mobile Advantage portfolio that will further leverage Nuance’s expertise and innovations in Natural Language Understanding, multimodal, and multi-channel capabilities. For more information about the Nuance Mobile Advantage portfolio, click here.
About Nuance Communications, Inc
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
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