Coopervision Spain is a subsidiary of the global leader in contact lens manufacturing, focused on maintaining high levels of customer satisfaction with retail customers worldwide. CooperVision Spain is a pioneer, among the company's global subsidiaries, in the adoption of systems for making spoken communication possible between people and computers.

According to Antonio González, Information Technology Director at CooperVision Spain, "80% of calls received in the Call Centre are product orders, and the remaining 20% are information requests, problem solving, etc. In the meanwhile, we provided customers with an on-line system for product orders via our web site, and almost 50% of our clients are using this channel, a demonstration that they are ready to use new technologies and new channels".

The Altitude Voice Portal, incorporating Loquendo speech technology enabled both companies to provide Coopervision Spain with a superior ASR/TTS solution, leveraged on the Altitude uCI core capabilities already deployed at the Contact Center.

The Altitude Voice Portal is a powerful self service platform which delivers superior voice self service enhanced by pre-integration with "best of breed" speech technology. The Altitude Voice Portal out-of-box integration with Loquendo Speech Recognition and Loquendo Text to Speech enabled both companies to provide Coopervision Spain with a superior speech technology solution, leveraged on the Altitude uCI core capabilities already deployed at the Coopervision Contact Center.

Raquel Serradilla, General Manager of Altitude Software Spain, says: "The Altitude Voice Portal implementation at the Coopervision Contact Center has been an unqualified success story. Our partnership with Loquendo enabled us to provide Coopervision with a "best of breed" solution for a voice portal with sophisticated ASR/TTS capabilities. Plus, with the existing Altitude uCI applications, the customer session data is available throughout the call and, should the client decide to request agent assistance, the agent will receive the call together with all the contextual data, something that was fundamental for CooperVision".

"Speech recognition technology enables companies to reduce inbound low value-added calls, while providing a new, effective, 24/7 channel for product orders" says José Manuel Lechiguero, Sales Area Manager for Spain and Portugal at Loquendo. "A good ASR/TTS solution maintains high levels of customer satisfaction, even as agent productivity improves and the contact center becomes much more of a high value-added operation. Using Loquendo ASR and TTS, communication between human beings and computers becomes a pleasant and effortless process."

CooperVision is one of the world's largest contact lens makers and is a global leader in contact lens design, materials and manufacturing. From its network of facilities in 12 countries across five continents, and with the help of its practitioner partners, CooperVision distributes high-quality lenses virtually everywhere contact lenses are worn, with a special focus on premium specialty lenses. CooperVision is owned by The Cooper Companies, a rapidly growing specialty healthcare company based in the US.

About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies. Altitude Software serves around 650 customers (with more than 150.000 agents) of all sizes in 55 countries worldwide, both directly and through a wide network of partners. Altitude Software has 11 Offices in four continents. Please visit us at www.altitude.com.

About Loquendo - Vocal Technology and Services
With over 30 years of R&D expertise, Loquendo is at the forefront of the global speech technologies market. Its high-quality, high-performance technologies (Loquendo TTS - text to speech, Loquendo ASR - automatic speech recognition) and platforms guarantee systems integrators the best solutions in 18 languages and 43 voices.

Currently available languages include U.S. and U.K. English, Castilian, Catalan, Mexican, Chilean, Argentinean and American Spanish, Italian, German, French, Greek, Mandarin Chinese, Dutch, Brazilian, Portuguese and Swedish and Polish - in both male and female voices. Many more are under development to give customers expanded reach in today's global marketplace.

Many enterprises and carriers worldwide have recognized the Loquendo difference, advanced technologies that power millions of calls every day in telecommunications and enterprise markets across the globe. Loquendo deploys technologies that power millions of calls every day in telecommunications and enterprise markets throughout the world.

For more information, visit www.loquendo.com.