Loquendo
Is Your Customer Contact Center Promoting Your BRAND?
The Customer Contact Center is approached by people with a wide variety of needs, which is what makes it such an important place. What's the best way to make the Customer Contact Center experience a positive one and how can your Company make the best impression? Nowadays, technology enables you to significantly enrich their experience.
Introducing speech technology into your Customer Contact Center is a way of strongly enhancing the effectiveness and efficiency of the call handling processes and of increasing service friendliness.
During the Seminar, influential speakers from three leading companies in the field will share their exciting yet realistic visions on the application of speech technology.

Who should attend? Get your front-row seat!
The aim of this seminar is to provide you with the latest insights into effectively and efficiently deploying speech technology in your IVR.
The topics are specifically aimed at:
  • Contact Center Managers
  • Marketing Managers
  • Business Development Managers
  • ICT Managers, who are thinking of redesigning or refocusing their customer contact channels.

Light your fire…

  • Latest Speech technology in Customer Contact Centers
  • Live applications of technology
  • Use cases
  • Branding - What's missing in current IVR applications?

AND LAST BUT NOT LEAST…
YOU could win an in-depth analysis of YOUR Customer Contact Center?

Agenda
The seminar will take place at Utrecht Mediaplaza on November 2nd 2005. The program will start at 14.00 hrs.

Program
14:00 hrs             Registration
14:15 hrs             Opening
14.30 hrs             International cases of speech technology deployment - Alba Dobi, Loquendo
15.15 hrs             Break
15.20 hrs             Speech Applications in your Contact Center - Sander de Graaf, Dutchear
16.05 hrs             Break
16.10 hrs             On Brand Communication in Customer Contact Centers - Bart Termorshuizen, Clockwork
16.55 hrs             Wrap-up
17:00 hrs             Cocktail

Participants are invited to join us for a cocktail at the close of the seminar, during which they will also have the opportunity to check out some demonstrations of speech applications and go into greater depth regarding speech with the technology experts.
If you wish to attend this seminar, please register at the seminar website: www.clockwork.nl/brand

We look forward to meeting you at the Utrecht MediaPlaza on November 2nd!