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Voice Portal

The Voice Portal profile is the ideal solution for businesses wishing to develop complex, interactive voice services via telephony or VoIP. This profile, in fact, is able to deal with any type of system: from simple services based on pre-recorded messages and DTMF tone-recognition, to more advanced services using Loquendo ASR for the semantic understanding of user requests in natural language speech, combined with Loquendo TTS for the reading of dynamic texts.

There are many possible applications, including: Self-Service applications, for information, entertainment and transactions, Customer Care applications (Customer Service Centers and Help desks), Call Routing, Auto Attendant, Telemarketing, outbound campaigns, Automated Directory Services, Unified Messaging, Conference Services, E-mail and SMS reading, Speech Analytics.

The main distinguishing features of the Voice Portal profile are:

  • it offers a VoIP interface based on the SIP/RTP protocol, enabling simple integration with any IP network.

  • it allows interfacing with the PSTN/ISDN telephone network or a PBX via any standard Media Gateway.

  • it supports hundreds of simultaneous VoIP sessions for each server, enabling the development of complex IVR multi-server solutions able to deal with thousands of concurrent calls.

  • it supports W3C VoiceXML and CCXML standards for managing dialogues and call control.

  • it is integrated with Loquendo ASR, Loquendo TTS and Loquendo SV.

  • it is certified by the VoiceXML Forum.

Tangible Benefits for Your Business

The Many Advantages of Using VoxNauta as a Voice Portal or IVR

As an IVR or Voice Portal, VoxNauta offers more effective and efficient call management by means of automatic call routing and fully automated inbound and outbound call management, for managing information services as well as for self-service transactions and audio conference services. Contact center automation via a voice portal allows the management of large volumes of call traffic at peak times, consistently improving response times for the end user.

  • New services: allow you to differentiate your business, offering your clients new self-service applications which make use of speech synthesis and speech recognition technologies to create a superior client experience. Such services enable callers to obtain information, make purchases, request assistance or enjoy automated entertainment services, freeing up human operators to deal with more complex task and giving you an immediate return on your investments.

  • Reduced costs: VoxNauta uses W3C standards: CCXML, VoiceXML and SCXML, enabling you to develop services rapidly and with great flexibility, and ensuring a simple integration with Web-based applications and environments. The adoption of W3C standards cuts time and costs for application development as well as reducing time to market.

  • Simplified network integration: your software interface based on VoIP and SIP/RTP guarantees an immediate integration with any IP network, enabling access to traditional TDM networks via simple and cost-effective gateways.