Self-service solutions for IVR and voice platforms

Loquendo offers a comprehensive solution for self-service telephony applications that utilize IVR systems (Interactive Voice Response) and voice portals.

Loquendo ASR and Loquendo TTS, ensure scalability and efficiency in high volume environments and allow high-performance, multilingual voice services to be created - even when large vocabularies and natural language understanding is required.

Voice synthesis and recognition technologies are easily integrated thanks to the efficient Loquendo MRCP Server, a flexible, fully standard, client-server solution, ideal for large-scale voice interaction telephony applications, and already certified with the leading voice platforms on the market.

In addition to voice technologies, the solution includes prepackaged application modules to facilitate the development of applications, and the experience of the Loquendo’s professional services in optimising the performance.

Automatic voice services for getting closer to the clients

With Loquendo’s voice technologies, you can create self-service applications that ensure:

Containment of costs without sacrificing customer care: a well-designed voice system with natural language dialogs reduces waiting time and call duration, allowing transactions to be concluded more rapidly and effectively, ensuring a positive experience for the customer and the reduction of the management costs.
Data security: data is handled only by the automated system and not by human operators.
Specialised operators: by automating simple requests and allowing callers to self-select their reason for calling, the operators, freed from repetitive tasks, can provide a better service to customers
Reinforcement of corporate branding: We also offer you the option of developing a personalised voice synthetic voice, creating a signature voice that stays constant throughout the year.
Flexibility: messages can be rapidly changed, updated or completely rewritten, without additional costs by using Loquendo TTS.

Loquendo’s voice self-service solution is the most effective way of always being in touch and ensuring that your customers’ requirements are met.