1. Press and News
2. Products and Technologies
3. Clients and Partners
4. Events
5. Training

The automated speech-interaction information service created by Loquendo technology for Italy's national railway network & services company Trenitalia - has brought outstanding customer services results. The service, which is known as FS Informa, provides customers throughout Italy with the very latest information on train travel over any phone (wireline or wireless) through flexible, user-friendly speech interaction. Last minute information is automatically integrated with regular information in real time to give customers 100% reliable information on timetables, services, train fares, industrial action, delays, etc.
With its excellent levels of reliability and user-friendliness the system continues to perform - managing a steady flow of 30.000 calls every day - an extraordinary 90% of which are managed completely automatically! This means that routine calls are dealt with automatically and human agents are left free to deal with more complex requests, while the system keeps them a hundred percent up to date. The system is now a widely used reference point for Italian rail travellers and is fostering an increasingly positive perception of the railway service provided by Trenitalia.
The capacity to successfully manage extremely high call peaks was again confirmed during the period leading up to the strikes that took place throughout Italy in May 2002. The service automatically managed an incredible 70.000 calls from customers requiring information on departing and cancelled trains!

> Download the case study

Loquendo proudly presents the latest Loquendo TTS development: Isabel is the new female Spanish voice to accompany Juan.
Loquendo TTS software provides an unsurpassed lifelike voice for the dynamic data and prompts in any kind of voice application. Loquendo's mission is to provide end-users with the best voice applications for e-mail by phone, real-time news, order tracking, access to corporate documentation - the possibilities are endless!

For a demo of Isabel, please click here.

> More ...

At Loquendo C@fé there's a vast range of tools and information available for VoiceXML developers. Loquendo is pleased to provide developers working with the world's number one vocal applications programming language their very own work environment, where they can design intuitive automated speech services using best-in-class automatic speech recognition and text-to-speech. Not only can they develop and compile both static and dynamic VoiceXML applications and carry out syntax checks - they can also hear the result of their "vocal creations" over the phone straight away by calling the dedicated numbers. Loquendo C@fé currently supports Italian, Spanish, French and English, and more languages will be available soon!
But that's not all! Loquendo C@fé offers a wealth of information and tutorials, and a Forum that is the place to share know-how and opinions. And it's all available free of charge! Have you checked it out yet? Log on to www.loquendo.com and join our community.

Loquendo has created a solution that's set to improve the life of small-medium enterprises (SME). In order for them to make themselves heard on the market this solution gives them an easy way to create their own high-quality website, which besides being accessible in the traditional way using a PC is also available through any kind of phone! Anyone wanting to access it can do so simply by using their voice - there's no need for any kind of dedicated equipment.
To create the "vocal shop window", all an SME needs is a normal PC and by following the application's simple step-by-step guide they're ready to create their very own personalised website and parallel voice portal. No particular technical know-how is needed.
The voice portal provides two extremely useful functions: a "virtual" shop window and an automated switchboard that routes calls to the required department or extension. This solution guarantees reduced call waiting time, 7x24 service, and drastic cost-reduction too! Telecom Italia has commercialised this solution, which being adopted by a wide range of SME throughout Italy.

During recent local elections in Southern Italy, Loquendo powered an automated service that kept citizens constantly up to date with the exit polls and percentages obtained by each of the candidates running for election - using voice, in real time. A toll-free number provided by the local administration enabled all citizens - even those without a PC - to interact with an automated system and get the latest results as they came in from the polling stations, just using their voice.
The system was provided as an outsourced service and was created in just two days thanks to Loquendo's efficient development environment within its best-in-breed platform, VoxNauta.
Loquendo's vocal solutions are an effective means of bridging the gap between public admin and citizens and solving the "digital divide" issue.

Loquendo has provided its very own voice-commanded navigation system, which not only enables the skipper to talk to his team, but also to activate and control his onboard equipment -helm included- using nothing other than his voice, in order to leave him free to move around the trimaran. During solo navigation this system is a valid substitute for the helmsman, especially when the skipper is far from the cockpit but needs to adjust his course.

> More ...

Loquendo has broadened its product range by launching Loquendo Speech Server: this complete software-only solution incorporates Loquendo's state of the art proprietary speech synthesis and recognition technologies and guarantees the highest market performance.
Devised for system integrators, Loquendo Speech Server is a very high quality multilingual solution that features all the necessary components for developing the best voice applications - including the most complex and sophisticated ones:

• Loquendo TTS (Text to Speech) - proprietary synthetic speech in a wide range of languages and voices;
• Loquendo ASR (Automatic Speech Recognition) - proprietary Automatic Speech Recognition;
• Loquendo's VoiceXML interpreter;
• Loquendo Studio - A complete suite of tools based on the VoiceXML standard;
• Loquendo Resource Manager - for the dynamic allocation of resources.

Loquendo Speech Server gives system integrators the freedom to equip IVR platforms with best-of-breed speech technologies while choosing the hardware and configurations best suited to their own commercial agreements and specific know-how. It constitutes a very high-quality multilingual base for developing sophisticated speech-enabled applications.

> More ...

Loquendo and Voxpilot -the leading pan-European VoiceXML application service provider - have together formed a partnership in the field of VSP services. The aim of the agreement is to consolidate both companies' presence on the International market - especially in Europe - by delivering the cost-savings, increased revenue and efficiency benefits of speech technology to carriers and enterprises. Voxpilot will integrate Loquendo's lifelike TTS (Text-to-Speech) - the ultimate voice for the dynamic data and prompts in speech applications - to support its customers in providing users the best voice applications in a vast array of languages.

Loquendo and Gepin S.p.A., an Italian company providing corporate IT services and solutions, have signed a VAR (Value Added Reseller) agreement for the commercialisation of Loquendo solutions in Italy and abroad.

Loquendo technology is powering a "Web Call Centre" project in collaboration with CSI Piedmont, the local provider of IT services for the region's public administration sector. The collaboration will provide local citizens with an employment service available over the phone.

Loquendo has established a commercialisation agreement with Telecom Italia' sales force for the promotion of vocal solutions throughout Italy.

• VoiceXML service development (4 days)
• HTML voice service development (1 day, optional)
• VoxNauta Management (1 day)

> More ..

• VoxNauta: Architectures, Configurations, Management (1 day)
• Service Development (1 day)

The course is held once per month on the 21st-22nd of each month (or on the first working days immediately after).

> More ...